Haian products offer a 3-year warranty. In case of failure during the warranty period, customers can use the spare parts prepared by our company along with the order for replacement.
If the spare parts run out during warranty period, our company can arrange the technician to maintain. Or customers also can send damaged parts back, and our company would carry the freight. After repaired, we would timely return it to the customer. If it can’t be repaired, our company would provide customers with the same grade accessories free of charge. If the problem can’t be solved via our remote guidance and assistance, Haian will arrange technician to the door-to-door service.
If products have quality problems beyond warranty period, customers can still send back to repair. After repaired, we would timely return it to the customer. If it can’t be repaired, our company would provide customers with the same grade accessories. These parts would be charged with basic material cost.
We provide free services of technical training to customers, including installation guidance, operation and reparation training, etc. If customers have any problems with the display, we can provide technical support services by telephone, mail and immediate communication tools. If the problems can’t be resolved, technicians could provide relevant assistance to your company.
If you need technical support in any major event site, our company can also arrange technician service according to actual situation.